ELITE SOCIAL MEDIA MARKETING

PRIVACY POLICY

Elite Social Media Marketing

Elite Social Media Marketing | elitesocialm.com

Last updated: Aug 18 2026

Elite Social Media Marketing respects privacy and aims to handle personal information responsibly. This Policy explains what information we may collect, why we use it, how it may be disclosed and how you can contact us about privacy.

1. Information We May Collect

name, business name, job title and contact details;

information submitted through enquiries, website forms, consultation bookings and onboarding;

billing and transaction information;

business, campaign, advertising, social media and website project information supplied by clients;

lead, prospect or customer information processed in connection with client lead generation, CRM or follow-up services;

communications, approvals, feedback and support requests;

website and device information such as IP address, browser type, device information, pages viewed, referral source, cookies and analytics information;

other information reasonably required to provide services or comply with legal obligations.

2. How We Collect Information

We may collect information directly from you through our website, forms, bookings, email, meetings, invoices and service delivery. We may also receive information through clients, advertising and social platforms, CRM systems, analytics tools, website providers, payment providers and other service providers used to deliver our services.

3. Why We Use Information

responding to enquiries and providing consultations;

preparing proposals, agreements and invoices;

providing Fan Page Management, Meta Ads, LinkedIn Lead Generation, CRM/automation, website and e-commerce services;

creating, routing, tracking and following up leads where authorised;

administering client accounts, projects and support;

processing payments and maintaining business records;

improving our website, services and security;

sending service communications and, where permitted, marketing communications;

preventing misuse, fraud or security issues;

complying with applicable laws and lawful requests.

4. Client Lead, Prospect and Customer Data

When we process lead, prospect or customer information as part of a client's campaign, CRM, automation or outreach service, we use it for the purpose of providing the agreed service. The Client remains responsible for ensuring that its collection, use and subsequent handling of that information is lawful and that required notices, consents and opt-out mechanisms are provided.

We do not sell client lead databases. Information may be processed through authorised third-party systems where reasonably necessary to provide the service.

5. Direct Marketing

Where commercial electronic marketing is sent, we aim to do so only where permitted by applicable law. Marketing communications should identify the relevant sender and provide a practical unsubscribe method where required.

You may ask us to stop sending our direct marketing at any time. Valid unsubscribe requests will be actioned within the period required by applicable law.

6. Cookies and Analytics

Our website may use essential cookies and may use analytics, advertising or similar technologies to maintain functionality, understand website use, measure performance and support marketing. You may be able to control cookies through your browser settings, although disabling some cookies can affect website functionality.

7. Third-Party Service Providers, Platforms and Tools

To operate our business and provide client services, we may use third-party platforms, software and technology providers. These may include CRM and automation providers, email and SMS providers, social media and advertising platforms, prospecting and research tools, scheduling tools, analytics and reporting services, website and hosting providers, cloud storage providers, payment processors, communication tools, contractors and professional advisers.

We may provide or make information available to these providers only where reasonably necessary for the relevant business or service purpose and subject to applicable law.

The particular providers used may change over time. Where applicable law requires additional notice, disclosure or choice concerning a particular provider or category of processing, we will take reasonable steps to provide it.

Because we may serve clients in Australia and the United States and use technology providers operating internationally, information may be processed or stored in Australia, the United States or other countries in which our service providers operate. Where applicable law imposes requirements on cross-border transfers or disclosures, we will take reasonable steps appropriate to those requirements.

Third-party providers operate under their own terms, security practices and privacy arrangements. We select and use providers for legitimate service purposes but cannot guarantee that any internet-based or third-party system will be completely secure or continuously available.

8. Security

We use reasonable administrative, technical and organisational safeguards appropriate to the information and services involved. However, no internet transmission, cloud service or electronic storage system can be guaranteed to be completely secure.

9. Retention

We retain information only for as long as reasonably necessary for service delivery, legitimate business administration, record keeping, dispute resolution and legal or compliance obligations. Information may then be deleted, de-identified or securely archived as appropriate.

10. Access, Correction and Privacy Enquiries

You may contact us to request access to or correction of personal information we hold about you, or to raise a privacy concern. Where applicable privacy law gives you additional rights, we will respond in accordance with those requirements.

11. Third-Party Websites and Platforms

Our website and services may link to or integrate with third-party websites and platforms. Independent third parties have their own privacy practices and policies, which you should review when using those services.

12. Location-Specific Privacy Rights

Privacy rights and obligations can differ by jurisdiction. If Australian privacy law or a United States federal or state privacy law applies to a particular individual, activity or processing operation, we will handle applicable requests and obligations in accordance with that law. This Policy does not limit rights that cannot lawfully be limited.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, systems or legal obligations. The current version will be published on our website.

14. Contact

For privacy questions, requests or complaints, contact Elite Social Media Marketing through the contact details or contact form published on elitesocialm.com.