ELITE SOCIAL MEDIA MARKETING

TERMS & CONDITIONS

Website and Service Terms

Elite Social Media Marketing | elitesocialm.com

Last updated: Aug 18 2026

These Terms & Conditions apply to the Elite Social Media Marketing website and to services booked or purchased through it. A separate signed service agreement, accepted proposal or statement of work may contain service-specific terms. If there is an inconsistency, the signed service agreement or accepted service-specific terms prevail for that engagement, subject to applicable law.

1. Services

Elite Social Media Marketing may provide:

Facebook Fan Page Management;

Instagram Fan Page Management;

Facebook & Instagram (Meta) Ads Management;

Meta Ads with CRM and lead follow-up automation;

LinkedIn Lead Generation and B2B outreach;

Website and Landing Page Design and Development;

Website + Online Shop / E-commerce Setup;

Social Media and Marketing Consultations;

related marketing, lead generation, CRM and digital services agreed in writing.

The exact scope, deliverables, service period and fees are those shown in the applicable service agreement, proposal, invoice, booking page or statement of work.

2. Facebook & Instagram Fan Page Management

Fan Page Management is an organic social media management service and is separate from paid advertising unless Meta Ads are expressly included in writing. The selected package may include agreed content planning, post preparation, scheduling, page management, engagement support and reporting.

The Client must provide accurate business information, suitable account access, brand assets and approvals. The Client remains responsible for the legality and accuracy of its products, services, promotions, prices, offers and business claims.

We provide the agreed management services with professional care and skill, but do not promise a particular number of followers, impressions, reach, engagement, enquiries, sales, viral posts or algorithmic distribution.

3. Meta Advertising and Lead Generation

Advertising spend is separate from our management fee unless expressly stated otherwise and is normally paid by the Client directly to Meta.

We provide campaign strategy, setup, management and optimisation as agreed. Advertising performance depends on factors outside our control, including the Client's offer, pricing, advertising budget, market demand, competition, seasonality, website or landing-page performance, sales response, sales process and Meta's delivery systems.

No specific number of leads, enquiries, bookings, sales, revenue, return on ad spend, cost per lead or other commercial outcome is promised or guaranteed. Any examples, forecasts, benchmarks or previous results are illustrative only.

4. CRM and Follow-Up Automation

Where included, CRM and automation services may involve lead capture, pipeline configuration, notifications and agreed email or SMS follow-up workflows. Automation assists lead handling but does not replace human review or the Client's sales process.

The Client is responsible for ensuring that its marketing communications, lists and use of lead information comply with applicable privacy, spam, direct marketing and industry requirements, including required consent, sender identification and unsubscribe mechanisms.

Email, SMS and CRM delivery may be affected by carriers, spam filters, software providers, integration changes, outages and other third-party systems. We do not guarantee delivery of every automated communication.

5. LinkedIn Lead Generation

LinkedIn Lead Generation may include prospect research, ideal-client targeting, outreach messaging, follow-up sequences, campaign management, reporting and lead handover as agreed.

No particular number of connection acceptances, replies, warm conversations, leads, appointments, sales or revenue is guaranteed. Results depend on the target market, offer, profile, messaging, prospect behaviour, sales process and LinkedIn's platform rules and functionality.

LinkedIn may change its limits, functionality, policies or enforcement practices. We may reasonably adjust campaign activity where necessary for platform compliance or account health.

6. Websites, Landing Pages and Online Shops

Website projects are delivered according to the agreed written scope. Where the applicable agreement provides for three revision rounds, each round means one consolidated list of in-scope changes submitted after review of the relevant version.

A new concept, additional page, new feature, new integration, major structural redesign, replacement of previously approved work or additional product population is not an ordinary revision and may require a separate quote.

The Client is responsible for supplied or approved copy, images, product information, prices, inventory, shipping information, refund/returns terms, consumer disclosures and the legality of products and services offered through the site.

We do not promise a particular search ranking, level of traffic, conversion rate, enquiries, sales or revenue.

7. Consultations

Unless different terms are clearly displayed when booking, consultations may be cancelled or rescheduled without a cancellation charge at least 24 hours before the appointment. A cancellation within 24 hours or non-attendance may incur a reasonable cancellation charge of up to 50% of the consultation fee, reflecting reserved appointment time and reasonable loss, subject to applicable law.

8. Fees and Third-Party Costs

Fees and payment dates are those stated in the applicable booking, invoice, proposal or service agreement. Unless otherwise agreed, payment is due before the relevant work or service period begins.

Advertising spend, domains, hosting, premium themes, plugins, apps, CRM usage, SMS/email usage, payment gateway fees, stock assets and other third-party charges are separate unless expressly included.

We may pause work while an undisputed overdue invoice remains unpaid after reasonable written notice.

9. Minimum Terms and Ending Ongoing Services

Certain advertising and lead generation engagements may have a minimum service period, including a three-month minimum where stated in the applicable agreement or proposal. The purpose of a minimum term is to allow time for setup, testing, data collection, messaging refinement and optimisation.

Early termination during a minimum term is governed by the applicable agreement. Amounts properly payable may include services already supplied, approved third-party costs and reasonable committed work or loss arising from early termination, subject to applicable law.

10. Client Responsibilities

The Client must provide accurate information, timely feedback and approvals, required content and access credentials. Client delays, missing information, payment delays and third-party delays may extend timelines.

The Client is responsible for its sales follow-up, quoting, qualification, closing, fulfilment and customer service unless those activities are expressly included in our scope.

11. Third-Party Platforms, Software and Tools

In providing the Services, Elite Social Media Marketing may use third-party platforms, software, applications, CRM systems, scheduling tools, prospecting and research tools, analytics and reporting tools, automation systems, website platforms, communication tools and other technology reasonably required to deliver, manage, monitor or support the agreed Services.

Elite Social Media Marketing may select or change the tools used to perform the Services where reasonably necessary, provided that doing so does not materially reduce the agreed scope of the Services or impose an additional charge on the Client without prior approval.

Where a third-party platform or tool is included within the agreed service fee or is used internally by Elite Social Media Marketing at its own cost, no separate approval is required solely because that tool is used.

If a third-party subscription, licence, usage fee, add-on or external service would create an additional cost for the Client, Elite Social Media Marketing will inform the Client of the cost or reasonable estimate and obtain the Client's prior approval before that paid service is required for the engagement.

Any approved additional third-party cost must be paid directly by the Client to the relevant third-party provider. Elite Social Media Marketing is not required to purchase, prepay, advance, finance or reimburse third-party costs on the Client's behalf.

Billing, cancellation and refund issues relating to a third-party service paid directly by the Client are governed by the relevant provider's terms and are ordinarily dealt with directly between the Client and that provider, except where an issue arises from Elite Social Media Marketing's own breach or failure to exercise reasonable care.

Third-party services remain subject to their own terms, pricing, availability, security, functionality and policies.

12. Intellectual Property

The Client retains ownership of materials it supplies. Pre-existing templates, systems, frameworks, processes, methods, know-how and reusable components owned by Elite Social Media Marketing remain ours or that of the relevant licensor.

Subject to full payment, rights in final client-specific deliverables are provided as stated in the applicable agreement. Third-party materials remain subject to their own licence terms.

13. Confidentiality

Each party must keep the other party's confidential information confidential and use it only for the engagement, except where disclosure is authorised, reasonably required to provide the services or required by law.

14. Limitation of Liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, special or consequential loss, loss of opportunity or loss of profit arising from the services or third-party platform conduct. Any limitation applies only to the extent permitted by law and does not exclude liability, rights or remedies that cannot lawfully be excluded.

15. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Services must be provided with due care and skill and, where the law applies, statutory remedies remain available.

16. Changes to Website Terms

We may update these website Terms prospectively by publishing a revised version. A website update does not retrospectively change an existing signed service agreement unless the parties agree in writing or applicable law permits the change.

17. Governing Law

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the courts of Queensland and courts entitled to hear appeals from them.

Elite Social Media Marketing may provide Services to clients in Australia, the United States and other approved locations. Where mandatory consumer, privacy, advertising, electronic communications or other laws of a Client's jurisdiction apply and cannot lawfully be excluded by contract, those mandatory requirements continue to apply. The Queensland governing-law clause operates to the maximum extent permitted by applicable law.

18. Contact

Questions about these Terms may be sent through the contact details or contact form published on elitesocialm.com.