ELITE SOCIAL MEDIA MARKETING

REFUND & CANCELLATION POLICY

Elite Social Media Marketing

Elite Social Media Marketing | elitesocialm.com

Last updated: Aug 18 2026

This Policy explains cancellations, rescheduling and refund handling for Elite Social Media Marketing services. A signed service agreement, accepted proposal or booking may contain service-specific terms. Those terms apply to the relevant service, subject to rights and remedies that cannot lawfully be excluded.

1. General Approach

Our services involve reserved professional time, strategy, research, setup, creative work, campaign management and/or project delivery. Refunds and cancellation charges are therefore assessed according to the service purchased, work already performed, committed third-party costs, the reason for cancellation and applicable law. We do not operate a blanket 'no refunds' policy.

2. Consultations

Unless different terms are clearly displayed at booking:

a consultation cancelled or rescheduled at least 24 hours before the appointment may be moved or cancelled without a cancellation charge;

a cancellation within 24 hours may incur a reasonable charge of up to 50% of the consultation fee, reflecting reserved appointment time and reasonable loss;

non-attendance without notice may be treated as a late cancellation.

If we cancel a paid consultation and a suitable replacement time cannot be agreed, the amount paid for that consultation will be refunded.

3. Facebook & Instagram Fan Page Management

Fan Page Management fees pay for agreed management work and reserved service capacity. Cancellation of an ongoing package is governed by the applicable package, proposal or service agreement.

Completed or properly performed work is not refundable merely because organic reach, follower growth, engagement, enquiries or sales were lower than the Client hoped. This does not affect statutory rights where the service itself fails to meet an applicable consumer guarantee.

4. Meta Ads Management

Meta Ads management fees cover strategy, setup, management and optimisation services. Advertising spend paid directly to Meta is not a payment to Elite Social Media Marketing and cannot be refunded by us.

A refund is not due merely because advertising did not produce a particular number of leads, sales, revenue, ROAS or other hoped-for result, provided the agreed service was properly supplied. Marketing outcomes are not guaranteed.

5. Meta Ads + CRM Automation

CRM setup, workflow creation, lead routing, email/SMS automation and integration work already performed remains chargeable. Third-party CRM, SMS, email and software charges are governed by the relevant provider's own terms.

6. LinkedIn Lead Generation

LinkedIn Lead Generation engagements may include a minimum service period, commonly three months where stated in the applicable agreement. Fees are not refundable merely because a particular number of replies, conversations, appointments or sales was not achieved.

If a Client elects to end an engagement during an agreed minimum term, the applicable agreement governs the financial consequences. Amounts properly payable may include services already supplied, approved third-party costs and reasonable committed work or loss arising from early termination, subject to applicable law.

7. Website and Landing Page Projects

If a Client cancels a website or landing page project after work begins, the Client must pay for work performed up to cancellation, approved third-party costs and reasonable committed work.

A change of mind after design or development has commenced does not automatically create a right to a full refund. If the Client has prepaid more than the amount properly payable, any balance will be handled according to the project agreement and applicable law.

8. Website + Online Shop Projects

The same project cancellation principles apply to e-commerce projects. Completed product population, store configuration, payment/shipping setup and other e-commerce work remains chargeable when performed.

Third-party charges for hosting, domains, themes, apps, payment services and similar products may be non-refundable where the third-party provider does not provide a refund.

9. Three Revision Rounds

Where a website agreement includes three revision rounds, each round means one consolidated list of in-scope changes. Additional rounds, new pages, new features, major redesigns or other out-of-scope work may be quoted separately and do not create a right to a refund of completed work.

10. Third-Party Platforms, Software and Additional Costs

Our services may use third-party software, platforms, subscriptions, licences, apps or usage-based services to support advertising, social media management, lead generation, prospecting, CRM, automation, websites, e-commerce, analytics, reporting, scheduling or communications.

Where a third-party tool is included in our agreed fee or used internally by us at our own cost, no additional charge is made to the Client.

If a third-party tool would create an additional cost for the Client, we will inform the Client of the cost or reasonable estimate and obtain prior approval before that paid service is required for the engagement.

Any approved additional third-party cost must be paid directly by the Client to the relevant provider. Elite Social Media Marketing does not purchase, prepay, advance or finance such third-party costs for the Client.

Any cancellation, refund or billing issue for a third-party service paid directly by the Client is governed by the provider's terms and is ordinarily handled directly between the Client and that provider. This does not remove any responsibility Elite Social Media Marketing may have for its own breach or failure to exercise reasonable care.

11. Service Problems and Australian Consumer Law

If you believe a service has not been supplied in accordance with the agreed scope or applicable legal requirements, contact us promptly with details so the issue can be reviewed.

For Australian transactions, nothing in this Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

For Clients in the United States or another jurisdiction, any mandatory refund, cancellation or other statutory right that lawfully applies and cannot be waived by contract continues to apply. This Policy is intended to operate to the maximum extent permitted by applicable law.

12. How to Request a Cancellation or Refund Review

Send the request through the contact details or contact form published on elitesocialm.com and include your name, business name, service purchased, invoice or booking reference if available, the reason for the request and relevant supporting information.

We will assess the request reasonably having regard to the applicable service agreement, work already performed, committed costs and applicable Australian law.